Privacy policy

At Xmoodz, we respect your privacy and are committed to handling personal information in a clear and responsible manner.

This policy explains how we may collect, use, disclose, and protect personal information when you visit our website, place an order, contact us, interact with our services, or otherwise engage with Xmoodz.

By using our website or services, you acknowledge the practices described below.

Information We Collect

Depending on how you interact with Xmoodz, we may collect information including:

  • Name

  • Billing address

  • Shipping address

  • Email address

  • Phone number

  • Order information

  • Product preferences

  • Payment-related information

  • Account information

  • Customer support communications

  • Device information

  • Browser information

  • IP address

  • Website activity

  • Cookie and analytics information

  • Marketing preferences

The specific information collected depends on the services you use and the information you choose to provide.

Information You Provide to Us

You may provide personal information when you:

  • Place an order

  • Create or use a customer account

  • Enter billing or shipping information

  • Subscribe to marketing communications

  • Contact Customer Support

  • Request a return, exchange, or refund

  • Participate in a promotion

  • Submit information through forms on our website

Please ensure that the information you provide is accurate and current.

Order and Transaction Information

When you place an order, we may collect information necessary to process and fulfill your purchase, including:

  • Name

  • Contact information

  • Billing information

  • Shipping information

  • Products ordered

  • Selected sizes or variants

  • Order value

  • Payment status

  • Shipping and tracking information

  • Return, exchange, or refund information

We may use this information to process orders, provide customer service, arrange shipment, manage returns and refunds, prevent fraud, and maintain transaction records.

Payment Information

Payments are processed through our ecommerce platform and authorized third-party payment providers.

Xmoodz does not store complete credit or debit card numbers on our own servers.

Payment providers may collect and process information necessary to authorize and complete your transaction in accordance with their own privacy and security practices.

For your security, please do not send complete payment card numbers, card security codes, banking passwords, or other sensitive financial credentials to us by email.

How We Use Personal Information

We may use personal information to:

  • Process and fulfill orders

  • Confirm payments

  • Arrange shipping and delivery

  • Provide tracking information

  • Process returns, exchanges, and refunds

  • Respond to customer questions

  • Provide customer support

  • Manage customer accounts

  • Detect and prevent fraud or unauthorized activity

  • Improve our website and services

  • Understand how customers use our website

  • Maintain business and transaction records

  • Comply with legal obligations

  • Send marketing communications where permitted

  • Measure advertising and promotional performance

We use personal information only where reasonably necessary for our business operations, customer service, transactions, or applicable requirements.

Shopify

Our online store is operated using Shopify.

Shopify may process personal information necessary to provide ecommerce services, including information related to:

  • Checkout

  • Payments

  • Orders

  • Customer accounts

  • Website functionality

  • Fraud prevention

  • Analytics

  • Store operations

Shopify may process information according to its own privacy practices and applicable terms.

Service Providers

We may share personal information with service providers that help us operate our business.

These providers may include:

  • Ecommerce platform providers

  • Payment processors

  • Shipping carriers

  • Fulfillment providers

  • Customer service providers

  • Analytics providers

  • Marketing and advertising providers

  • Fraud prevention providers

  • Website technology providers

We provide these parties with information only as reasonably necessary for them to perform services on our behalf or support the applicable transaction.

Shipping Providers

When an order is shipped, relevant information may be shared with shipping or logistics providers.

This information may include:

  • Customer name

  • Shipping address

  • Phone number

  • Email address where required

  • Order or shipment information

  • Tracking information

This information is used to arrange and manage delivery.

Cookies and Similar Technologies

Our website may use cookies, pixels, tags, and similar technologies.

These technologies may help us:

  • Operate the website

  • Remember preferences

  • Maintain shopping cart functionality

  • Understand website usage

  • Measure website performance

  • Prevent fraud

  • Provide analytics

  • Support advertising and marketing activities

Some cookies may be necessary for the website to function properly.

Other cookies may depend on your preferences, browser settings, location, or applicable consent requirements.

Analytics

We may use analytics technologies to understand how visitors interact with our website.

Analytics information may include:

  • Pages viewed

  • Time spent on pages

  • Referring websites

  • Device type

  • Browser type

  • General geographic information

  • Website interactions

We use this information to understand website performance and improve the shopping experience.

Advertising and Marketing

Where permitted, Xmoodz may use personal information to provide or measure marketing and advertising.

This may include:

  • Email marketing

  • Promotional messages

  • Advertising measurement

  • Audience analysis

  • Personalized advertising where permitted

  • Campaign performance measurement

Third-party advertising platforms may use cookies, pixels, or similar technologies according to their own privacy practices.

Pinterest and Other Advertising Platforms

If we use Pinterest or other advertising platforms, certain website activity or transaction-related information may be shared with those platforms through approved advertising or measurement technologies.

Such information may be used for purposes including:

  • Advertising measurement

  • Campaign reporting

  • Audience creation

  • Relevant advertising

  • Conversion tracking

The information collected and processed by these platforms is also subject to their applicable privacy practices.

Marketing Communications

You may receive marketing communications if you have subscribed, provided consent where required, or where otherwise permitted.

You may unsubscribe from promotional emails by using the unsubscribe link included in the applicable message.

Transactional communications relating to orders, payments, shipping, returns, refunds, or customer service may still be sent when necessary.

How We Share Personal Information

We may disclose personal information in circumstances including:

  • To process an order

  • To complete a payment

  • To arrange shipment or delivery

  • To provide customer support

  • To operate our website

  • To prevent fraud

  • To perform analytics

  • To support marketing activities where permitted

  • To comply with applicable law

  • To respond to lawful requests

  • To protect our rights, customers, or business

We do not disclose personal information solely for unrelated purposes without an appropriate basis.

Business Transactions

If Xmoodz is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, relevant information may be transferred as part of that transaction where permitted.

Any such information remains subject to applicable privacy requirements.

Data Retention

We retain personal information for as long as reasonably necessary for purposes such as:

  • Fulfilling orders

  • Providing customer service

  • Managing returns and refunds

  • Maintaining transaction records

  • Preventing fraud

  • Resolving disputes

  • Complying with legal, accounting, or tax obligations

Retention periods may vary depending on the type of information and the reason it was collected.

Data Security

We use reasonable administrative, organizational, and technical measures designed to help protect personal information.

However, no method of electronic transmission, online storage, or digital communication can be guaranteed to be completely secure.

Customers should protect account credentials and avoid sending sensitive financial information through unsecured communication methods.

Children's Privacy

Our website and services are not intended to knowingly collect personal information from children where prohibited by applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us so we can review the matter.

Your Privacy Choices

Depending on your location and applicable law, you may have rights regarding your personal information.

These may include the right to:

  • Request access to personal information

  • Request correction of inaccurate information

  • Request deletion of certain information

  • Request information about how personal information is used

  • Opt out of certain marketing communications

  • Exercise other applicable privacy rights

Some requests may be subject to legal exceptions or verification requirements.

U.S. State Privacy Rights

Residents of certain U.S. states may have additional privacy rights under applicable state privacy laws.

Depending on your jurisdiction, these rights may include:

  • The right to know what personal information is collected

  • The right to access personal information

  • The right to request correction

  • The right to request deletion

  • The right to receive information about certain disclosures

  • The right to opt out of certain targeted advertising or data-sharing practices where applicable

  • The right not to receive unlawful discriminatory treatment for exercising applicable privacy rights

The specific rights available depend on your state of residence and applicable law.

Privacy Requests

To submit an applicable privacy request, please contact us at:

info@xmoodz.com

Please provide enough information for us to understand and reasonably verify your request.

We may request additional information when necessary to verify your identity or protect personal information from unauthorized access.

Do Not Track and Browser Controls

Some browsers provide privacy controls such as cookie settings or Do Not Track signals.

The availability and operation of these controls may vary by browser and technology.

You can manage certain cookies and tracking technologies through your browser settings or other privacy controls made available on our website where applicable.

Third-Party Websites

Our website may contain links to third-party websites or services.

Xmoodz is not responsible for the privacy practices, security, or content of independent third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

Changes to This Policy

We may update this policy from time to time to reflect changes in:

  • Our business practices

  • Website functionality

  • Service providers

  • Privacy requirements

  • Applicable laws or regulations

The most current version will be published on this page.

Your continued use of our website after an updated policy becomes effective is subject to the updated policy where permitted by law.

Contact Us

If you have questions about this policy, your personal information, or a privacy-related request, please contact us:

Xmoodz

Phone:
+1 502-206-4821

Email:
info@xmoodz.com

Business Address:
4 Woodhill Rd
Louisville, KY 40207
United States

When contacting us regarding a privacy request, please provide sufficient information for us to understand and appropriately respond to your request.