Terms of service

Welcome to Xmoodz.

These Terms of Service describe the rules and conditions that apply when you access our website, browse our products, or place an order with us.

By visiting our website or purchasing from Xmoodz, you agree to be bound by these Terms of Service.

Please read these terms carefully before using our website.

1. About Xmoodz

This website is operated by Xmoodz, an online fashion retailer specializing in stylish plus-size clothing.

We are committed to providing fashionable products, reliable service, and a positive shopping experience for our customers.

Contact Information:

Xmoodz

Email: info@xmoodz.com

Phone: +1 408-923-2310

Address:

2381 Zanker Rd Ste 110
San Jose, CA
USA

2. Website Use

By using our website, you agree that:

  • You will provide accurate and complete information when placing an order.

  • You are responsible for maintaining the confidentiality of your account information.

  • You will not use our website for unlawful purposes.

  • You will not attempt to interfere with the operation, security, or functionality of our website.

Xmoodz reserves the right to restrict access or refuse service to users who violate these terms.

3. Product Information

We make every effort to ensure that product descriptions, images, sizing information, colors, and prices displayed on our website are accurate.

However:

  • Colors may appear differently depending on your device or screen settings.

  • Minor variations may occur due to manufacturing processes.

  • Product availability may change without notice.

Xmoodz reserves the right to correct errors, update product information, or cancel orders affected by inaccurate information.

4. Orders and Acceptance

When you place an order with Xmoodz, you agree that:

  • All information provided during checkout is accurate.

  • You are authorized to use the selected payment method.

  • Your order is subject to product availability and verification.

After placing an order, you will receive an order confirmation email.

Receiving an order confirmation does not guarantee final acceptance of your order.

Xmoodz reserves the right to cancel or refuse orders due to:

  • Payment issues

  • Suspected fraudulent activity

  • Incorrect product information

  • Inventory availability

If an order is cancelled after payment has been processed, a full refund will be issued.

5. Pricing and Payments

All prices displayed on the Xmoodz website are shown in the currency available during checkout.

Prices may change at any time due to:

  • Product updates

  • Promotions

  • Market conditions

  • Other business factors

Payment must be successfully completed before an order can be processed and shipped.

All payments are processed through secure third-party payment providers.

Xmoodz does not store your complete payment card information.

6. Shipping and Delivery

Xmoodz works to process and ship orders as quickly as possible.

Delivery times may vary depending on:

  • Shipping destination

  • Carrier delays

  • Weather conditions

  • Holidays

  • Circumstances beyond our control

Customers are responsible for providing accurate shipping information during checkout.

Please refer to our Shipping Policy for additional details.

7. Returns and Refunds

Customer satisfaction is important to us.

Returns and refunds are handled according to our Return and Refund Policy.

Customers may request returns within the applicable return period if products meet the required return conditions.

8. Intellectual Property

All content on the Xmoodz website, including but not limited to:

  • Brand name

  • Logo

  • Product images

  • Product descriptions

  • Website design

  • Graphics and text

is owned by or licensed to Xmoodz and protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, or use our content without prior written permission.

9. Third-Party Services

Our website may use third-party services to support our business operations, including:

  • Payment providers

  • Shipping services

  • Analytics services

  • Advertising platforms

These third-party services may have their own terms and privacy policies.

Xmoodz is not responsible for the policies or practices of third-party services.

10. Limitation of Liability

To the maximum extent permitted by law, Xmoodz is not responsible for indirect damages, losses, or issues resulting from:

  • Unauthorized use of our website

  • Shipping delays caused by carriers

  • Events outside of our reasonable control

Our responsibility is limited to the amount paid by the customer for the applicable order.

11. Disclaimer

We provide our website and products on an "as available" basis.

While we strive to provide accurate information and quality products, Xmoodz does not guarantee that:

  • The website will always operate without interruption.

  • All information will always be completely error-free.

  • All products will always be available.

12. Changes to These Terms

Xmoodz reserves the right to update or modify these Terms of Service at any time.

Changes will be posted on this page with an updated revision date.

Your continued use of our website after changes are posted means you accept the updated terms.

13. Governing Law

These Terms of Service shall be governed and interpreted according to applicable laws of the United States.

Any disputes related to the use of our website or purchases made through Xmoodz will be handled according to applicable legal requirements.

14. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

Xmoodz

Email: info@xmoodz.com

Phone: +1 408-923-2310

Address:

2381 Zanker Rd Ste 110
San Jose, CA
USA

Thank you for shopping with Xmoodz.

We appreciate your trust and are committed to providing a reliable and enjoyable shopping experience.